Agency Center
Manage verification for all your merchant clients. One view.
The CITAQ Agency Center is a multi-store management surface designed for commerce agencies handling verification infrastructure on behalf of their clients. Fleet-level oversight. Per-merchant isolation. Scheduled automation.
What the Agency Center Does
Everything your merchants need. From one place.
The Agency Center gives agencies a unified operational view across all connected merchant stores without combining their data or compromising their separation.
Fleet dashboard
Every connected merchant in a single view. CRS, risk flag count, evidence gap count, and last audit timestamp — all at a glance. Sort and filter by any dimension.
Per-merchant isolation
Drill-down into any individual merchant's data requires their explicit consent. Fleet-level aggregates are always visible. Per-merchant raw data is consent-gated. One merchant's strategic evidence choices are never visible to another merchant through an agency view.
Scheduled audit cycles
Configure automated audit cadences per merchant. Daily, weekly, or custom schedules. Audits run without manual intervention. Regression alerts route to the merchant and the agency simultaneously.
Role-based access
Assign team roles — sourcing, compliance, marketing, operations — and each role sees only relevant data. A copywriter does not see compliance documentation. A compliance officer does not see financial data.
White-label presentation
The Agency Center supports agency branding for client-facing views. The underlying CITAQ authority model does not change — agency staff cannot access or modify data outside their authorized scope, regardless of branding.
Bulk operations
Execute verification actions across multiple stores simultaneously — bulk gap resolution assignments, bulk audit triggers, bulk evidence upload workflows.
Access Model
Designed for scale. Designed for separation.
Data separation rules
→Agency operators see fleet-level aggregates by default.
→Drill-down into individual merchant data requires explicit merchant consent.
→Agency staff cannot infer one merchant's strategy from another's data.
→White-label branding does not change the underlying authority model.
Add your first merchant client.
Agency accounts include fleet management features. Connect your first merchant client store to activate the Agency Center. No minimum client count.